Refund policy

Refund and Returns Policy

All Sales Are Final

Every Painted Stories ornament is individually hand-painted and made to order. Because of the handmade nature of these items, returns and exchanges are not accepted for changes of mind, incorrect selections or unwanted gifts.

Order Changes and Cancellations

Please contact me as soon as possible if you need to request a change or cancellation. I will do my best to accommodate your request, but changes and cancellations cannot be guaranteed.

The $5 custom design fee is nonrefundable. Once painting has begun, custom or personalized orders cannot be changed, canceled or refunded. You will receive an email when painting on your order has begun.

Personalization Information

Please carefully review all names, dates, wording, colors and other requested details before submitting your order. Personalization will be painted using the information provided during checkout.

Mistakes in information submitted by the customer, including incorrect spelling or dates, do not qualify for a refund or free replacement. If I make an error that does not match the information provided with your order, please contact me within 24 hours of delivery so I can make it right.

Damaged or Incorrect Orders

Please inspect your ornament when it arrives. Shipping damage, an incorrect item or an error made by Painted Stories must be reported within 24 hours of the package being marked as delivered.

Email paintedstoriesbyashb@gmail.com and include:

• Your name and order number
• A description of the problem
• Clear photographs of the ornament
• Photographs of the shipping container and all original packaging if the item was damaged during shipping

Please keep the ornament and packaging until the claim has been resolved. Claims submitted after 24 hours or without the requested photographs may not qualify for a refund or replacement.

If your claim is approved, I will provide an appropriate replacement or refund. Approved replacement ornaments will be completed and shipped within two weeks of the approval date.

Approved Refunds

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to process and post the refund.

Contact

For questions about an order, return or refund, please email paintedstoriesbyashb@gmail.com.