Please allow up to three weeks from the date payment is received for you order to be completed, unless otherwise stated at time of purchase. If you need it sooner, a two-week rush order may be available for an additional $10 fee. Please contact me before purchasing the rush option to confirm availability.

Yes! I accept a limited number of custom order requests. Pricing depends on the design details, quantity, and deadline. Visit the Custom Orders page to learn more and submit an idea.

Yes! Every ornament is individually designed, drawn and hand-painted by me. Since each one is created by hand, small variations in color and detail are natural- even if you order the same design. These differences make every ornament one of a kind.

A one-sided ornament has a design painted only on the front. A two-sided ornament includes painting on both sides- for example artwork on the front and message on the back.

Yes! If you would like to personalize or change the wording on an ornament from my design collection, there is an option at the time of purchase to do that. Please double check all spelling and dates before submitting your order, as I will paint the information exactly as it is provided.

Yes! Orders of 10 or more ornaments qualify for a bulk discount. Availability depends on the size of the order, the designs selected and your requested deadline. Please contact me before placing a large order to make sure I can complete it in time.

Your ornament is a hand-painted wooden keepsake intended for indoor use. Keep it dry and avoid harsh cleaners, moisture, and direct heat. When the season is over, wrap it gently and store it somewhere cool and dry to help protect the artwork.

Most ornaments are approximately 3.5 to 4 inches across.

Yes! Shipping is available within the United States. Local pick up is available in Evansville at a mutually agreed upon public location. When your order is ready, I will contact you to arrange a time and location that works for both of us. I do not offer pick up at my residence at this time.

Please contact me as soon as possible. I will do my best to accommodate changes, if possible, but changes cannot be guaranteed. The $5 custom design fee is nonrefundable. Once painting has started, custom or personalized orders cannot be changed, canceled or refunded. You will receive an email when painting has begun.

Please inspect your ornament when it arrives. Shipping damage must be reported within 24 hours of the package being marked as delivered by the delivery service. Please include clear photos of the ornament, shipping container, and all original packaging. Please keep everything until the claim is resolved. Claims submitted after 24 hours or without the required photos may not qualify for a refund or replacement. Once the claim is approved, replacements will be completed and shipped within 2 weeks from the date the claim is approved.

No. The turnaround time is the time between receiving your payment and completing the ornament. Shipping time begins after your order is completed and is controlled by the mail carrier and the shipping you choose at checkout. You will receive tracking information when your order ships. Local pick-up customers will be contacted when their orders are ready.

The nonrefundable $5 design fee covers the time required to create one original design concept and includes two minor changes. It is separate from the price of the finished ornament. If you request an entirely new design concept after the first design is created, an additional $5 design fee will be required.

Because every ornament is individually hand-painted, all sales are final and returns or exchanges are not accepted. Exceptions may be made if your ornament arrives damaged or if I made an error on your order. Please inspect it upon arrival and contact me within 24 hours of delivery with clear photos of the ornament and packaging.